Procedure to Ensure Expected Results

RenovoPay, New Customer, and Current Customer Procedures

RenovoPay uses the following procedures to ensure a successful implementation of new customers and current customer updates and work orders (training and Installation will have already been accomplished for current customers). Current customers can test at their location or RenovoPay’s test site location.

Customer and RenovoPay

1. Sign Mutual Non-Disclosure Agreement

Customer Gathered Information

2. Provide test documents
3. Provide complete business rules in writing (see page 8).

RenovoPay Requirements:

4. Gather Customer’s Information (above).
5. Configure PayData according to the Business Requirements and other Customer Information. 6. Training – Provide 1-hour training for testing
6. Install capture software at customer location.
7. Make System available online for testing.

Customer & RenovoPay Testing:

9. Perform online test.
10. Repeat any steps above with any necessary business requirement changes.

Customer Requirement:

11. Test the system in preparation for signoff.
12. If unable to signoff, Repeat any steps above with any necessary business requirement changes. 13. Sign Agreement

RenovoPay Requirement (an agreement is in place):

14. Support—RenovoPay keeps PayData operationally ready.
15. Training – RenovoPay provides three 2-hour online training sessions. One 2-hour session is normally more than sufficient. ‘Train the trainer’ is recommended for providers when several operator are to be trained 16. RenovoPay continues to improve PayData and upgrade customers accordingly. All RenovoPay customers in all industries, get all features.
16. PayData provides electronic storage of images and payment data and is maintained for 7 years or more. 18. DisasteriPro—RenovoPay hosts the entire PayData solution for the purpose of disaster recovery. In the event the main processing system is unavailable the operation of PayData can be over to LockboxHostiPro to continue processing.